CRM & Tech
Sierra Interactive CRM Overview
Last Updated: August 16, 2025Training Links Sierra Video Academy Sierra Knowledge Base Denovo Sierra Quick Links Sierra CRM Fundamentals Guide Lead Status Definitions Cheat...
Getting Started with Sierra
Last Updated: August 16, 2025Logging In Access Sierra via the web or mobile app at denovorealty.com. Your username is typically your first and last...
Sierra Lead Status Definitions
Last Updated: August 16, 2025Lead Status Definitions New: Leads registered in the last 15 days; automatically switch to Qualify after 15 days. Qualify: Cold,...
Creating & Managing Contact Templates
Last Updated: September 4, 2025Template types and permissions Contact templates are reusable messages for email, text and onsite message overlays. By default, only managers...
Using Contact Templates for Emails and Text Messages
Last Updated: September 4, 2025Why use contact templates? Contact templates let you save frequently used emails or text messages for quick reuse. Only managers...
Using the Call List to Call Leads in a Sequence
Last Updated: September 4, 2025Create a call list To call a group of leads one after another, enable the dialer then go to the...
Using the Dialer to Place a Call to a Lead
Last Updated: September 4, 2025Overview The Sierra Dialer lets agents place phone calls directly from the CRM. Once the dialer is enabled, open the...
Using the Dialer to Send a Text to a Lead
Last Updated: August 27, 2025Overview Once the dialer and texting features are enabled, you can send SMS messages to leads from the CRM. Navigate...
Connect to the Sierra Dialer in Your User Profile to Make & Receive Calls, Record Voicemails, & More
Last Updated: August 27, 2025Connect your phone After your manager activates the dialer, individual users must connect their phone numbers. Click your profile icon,...
How to Create a Tracking Link and Squeeze Page
Last Updated: August 27, 2025Generate a tracking link From any property detail page, saved search results page or the main page of your website,...
Reducing Texting Overages: Understanding Text Segments, SMS, and MMS with Sierra’s Dialer
Last Updated: August 27, 2025Text segment basics A text segment in VOIP messaging is limited to 160 characters when using the standard GSM 7‑bit...
Record an Incoming Voicemail Greeting for Your User Account
Last Updated: August 27, 2025Open your Voice and Text settings To personalise what callers hear when you can’t answer, go to your profile and...
Activate the Sierra Dialer for Your Account (Manager Level)
Last Updated: August 27, 2025Get ready to activate Only primary managers or manager‑level users can activate the Sierra Dialer. Activation allows voice calling, texting,...
Using Favorite Saved Searches to Create E-Alerts & Market Updates
Last Updated: August 27, 2025Mark a search as a favorite To quickly reuse a saved search for e‑alerts or market updates, go to Saved...
Market Updates for Seller Leads
Last Updated: August 27, 2025Create a market update Market updates provide sellers with periodic emails showing active, pending and sold properties matching their search....
Enabling and Using Drip Email Campaigns
Last Updated: August 27, 2025Connect your email Before creating drips, each user must connect their email account to Sierra. In your profile, open the...
Advanced Lead Search and Smart Filters
Last Updated: August 27, 2025Build an advanced search From the Manage Leads page click Advanced Search. Choose criteria from the Select Criteria drop‑down (e.g.,...